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    Return Policy

    RETURN POLICY / ONLINE POLICY

    To ensure the safety of our customers and delivery teams, all exchanges and returns have been temporarily suspended*.Pending requests will be processed once it is safe to do so.

     *As the COVID-19 situation continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.*

    If you’re unsatisfied with any product purchased from www.nellacutlery.ca or any of our retail stores and wish to return that product, ensure that:

    • The original invoice or packing slip accompanies all returns
    • Items are returned within 30 days of the invoice date.
    • Items returned are unused and in original packaging.

    Also note that:

    • Returns are for credit or exchange only and a minimum restocking fee of 25% will be applied.
    • For special order items, contact our customer service team and request a return, a restocking fee may be required for your special-ordered item. Please note that custom items are not eligible for return.
    • When shipping an exchanged item back to you, you, the customer, will incur the shipping charges.

     

    How to process online return(s) 

      1. Download and complete the following "Return merchandise Authorization (RMA)" form DOWNLOAD
      2. Please email the RMA form to frederick@nellacutlery.ca
      3. Once your RMA request is processed We will return your form with a return merchandise Authorization number via e-mail within 2 days
      4. Once you have received your RA number from our customer service team, please use the return shipping address below:

    Nella Cutlery & Food Equipment Inc.

    1255 Fewster Drive,

    Mississauga, ON,

    Canada L4W 1A2

    Within the packaging, please include a copy of the invoice/packing slip along with your RA number.

      1. Please note that the cost of returning an item is your responsibility.
      2. Once received, all items are inspected by our returns manager. Exchanges or credit will not be offered on any product returned to us in an unsuitable condition.

    ONLINE PRICING: Prices displayed online may vary from in-store prices. Products listed at a cheaper price are online-specials.

    Defective / Warranty Items

    • Manufacturer’s warranty applies
    • If there is no manufacturer’s warranty, Nella Cutlery and Food Equipment Inc. will allow a 15-day warranty on defective equipment from date of purchase.

    Store Locations:

    Nella Cutlery & Food Equipment Inc.

    1255 Fewster Drive,

    Mississauga, ON,

    Canada L4W 1A2

    Nella Cucina

    876 Bathurst Street,

    Toronto, ON,

    Canada M5R 3G3