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    COVID-19 update

    ONLINE ASSISTANCE

    If you have any questions or issues regarding online ordering please contact us via online chat (Monday - Friday 9:00 - 17:00 EST). We will respond to all emails to helpdesk@nellacutlery.ca within 24 hours.

    OUR PRECAUTIONS

    • Extra employee sanitizing and hygiene stations and procedures are being observed across Nella. Employees are asked to self-isolate at home if any flu-like systems are present.
    • We have asked all staff that who can work from home, to do so.
    • We will constantly be revising our procedures in accordance with the latest guidelines provided by the Public Health Agency of Canada.

    DELIVERIES AND STORE PICK UP

    Deliveries: Our shipping partner, Purolator, has implemented measures to protect the health and safety, and remain efficient during this situation.

    Pick-up: We will have your orders packed up and ready for you to minimize contact.

    Hand sanitizing stations are also in place at the cash desk for employee and customer use.

    NELLA MISSISSAUGA (running normally)

    Our Mississauga location will remain open to the public:

    • Monday to Friday: 8am - 3pm

    Pick up of online orders is still running as usual from the Mississauga location. Please email helpdesk@nellacutlery.ca if you have any issues.

    NELLA CUCINA (modified hours)

    Our Nella Cucina store (876 Bathurst Street) is now closed to the general public and is open for pick-up orders made online at nellacutlery.ca

    • Monday to Friday: 10am to 2pm (pick-up orders only)
    • Closed on weekends

    Please email meghan@nellacucina.ca with your order number and we will advise you when your order is ready for pick-up.

    KNIFE SERVICE (running normally)

    Knife Service is continuing to operate normally.

    If you wish to pause your knife service, please contact zoran@nellacutlery.ca / Tel: 905-823-1110 Ext: 2920